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    Initialising then error

    SW25
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    • J
      JeanV78 last edited by

      Im having the same problem as above.
      Initialising then error.

      Please can someone assist

      S 1 Reply Last reply Reply Quote 0
      • S
        Sim-plicity Dev @JeanV78 last edited by

        @JeanV78

        The "Green Error" indicates USB communication with the controller is OK but data from the motor to the controller is outside expected limits. This is usually indicative of a cabling issue.

        Can you

        • power down the unit
        • reseat the motor and encoder cables at both the controller & motor ends and try again?
        • If possible can you also take a video of the desktop app while the system is starting up to help identify the stage of the initialisation process at which the error is detected.
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        • J
          JeanV78 last edited by

          Thanks,

          After reseating the plugs all seems fine again.

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